Fair and transparent refund terms for all your booking needs across our platform
This policy outlines our refund terms for all services available through our platform, including specific conditions for hotels, living homes, car rentals, and shared events.
We strive to balance fairness to customers with the needs of our service providers. Refund eligibility depends on the specific terms of each service and timing of cancellation.
24-48 hour free cancellation
Varies by property
Flexible to strict policies
Set by hosts
48+ hours full refund
Processing fees may apply
7+ days full refund
Weather protection included
Our refund specialists are available 24/7 to assist with your cancellation and refund requests.